Targeting Debt Collectors’ Bad Behavior

Posted by credit.com | Credit Card Blog | Monday 12 July 2010 4:26 pm

IStock_000000994557XSmall New York State is waging a campaign against rogue debt collectors, and New York Attorney General Andrew Cuomo is currently suing 35 law firms and two debt collectors, trying to overturn 100,000 judgments in which the companies allegedly broke the law. The firms and collectors all hired American Legal Process (ALP), a Long Island-based company that failed to serve thousands of consumers with legal papers, Cuomo alleges. Many victims discovered they were being sued only when they found their wages garnished or their accounts frozen.

Several independent groups confirmed what elected officials have already found: abusive attempts to get paid, followed by slapdash and unsubstantiated lawsuits. Lawyers for municipal employees in New York City noticed a trend: When they demanded discovery for proof that a debt was actually owed, the collections company often dropped the legal case.

Suspicious, the attorneys investigated. They found that in 238 cases in which they requested discovery, collections agencies failed to substantiate their claim 94.5 percent of the time.

Even in the rare cases when a bill collector responded to requests for information, “rather than showing that the debt was owed, its own documentation often proved the opposite,” the report found. “The cases in the study bear a common thread: in many instances debt buyers sued consumers when they clearly had no legitimate claims. Debt buyers sued in cases of identity theft and mistaken identity, when their records did not reflect payments by the defendant, and when the debt was beyond the statute of limitations.”

Such sloppy legal work is made possible because so many consumers never try to fight back. Debt collectors won 94.3 percent of the 457,322 lawsuits they filed in New York City between January 2006 and July 2008, according to a study led by the Legal Aid Society and published in May 2010. Most were default judgments, meaning the consumers never appeared in court to defend themselves. Only 10 percent of the people sued actually answered the summons, the society found; only 1 percent hired a lawyer.

“Debt buyers routinely file frivolous lawsuits against low-income New Yorkers even though they have no evidence to prove the debts are owed,” according to the report. “The abusive practices described in this report have flourished because of the gross imbalance of power between represented debt buyers and unrepresented New Yorkers.”

There’s a tremendous amount of money at stake. The top 26 debt collection companies in New York City took more than $1 billion in court-ordered judgments from city residents during the two-and-a-half-year study. As judges and elected officials begin to crack down on collections agencies using existing laws, many experts say that new legislation is needed to reign in the collections industry and protect consumers’ rights.

Should Medical Collections Factor in to Credit Scores?

Posted by JohnUlzheimer | Credit Card Blog | Monday 28 June 2010 1:56 pm

Doctor You've done everything right. You had your service pre-authorized, you remembered to bring your insurance card, you paid your deductible — you’re a good patient. But when the doctor’s office attempts to file a claim to cover the cost of services, the insurance company refuses to pay. Now the doctor’s office is after you for payment.

This story is all too common and can lead to medical collections polluting your credit reports and negatively impacting your credit scores. But it wasn’t your fault, clearly. So should medical collections be counted in your credit scores? As of today, they are. And they’re counted exactly the same as a collection for any other unpaid debt. The consumer is screaming foul, but is his anger justified?

There are two sides to this argument. The consumer side, which clearly believes that medical debts should not even be reported to the credit bureaus in the first place. Then there’s the industry side, which believes there is empirical value to the collection, regardless of why it’s on your credit reports.

FICO partially addressed this issue with FICO 08, which ignores all collections with an original amount less than $100. But does that go far enough? Maybe, maybe not. I would argue that it’s not FICO’s place to get involved with credit reporting issues. That’s not their “sandbox.” This is a credit bureau issue clear as day.

The Medical Debt Relief Act would require the credit bureaus to purge medical collections that are paid or settled, regardless of how old they are. This is a clear win for the consumer but is it a loss for the lenders who depend on full and accurate credit reporting to make loan decisions? Is there a difference between an insurance snafu like the one above and a consumer who wrote a bad check for his deductible? Of course there is. One would seem to be a more elevated credit risk than the other. But from a credit reporting perspective, they look identical. So, removing both collections when paid or settled would be good and bad, right?

This is a slippery slope. Already insurance regulators have watered down what can be used from a credit report to calculate your insurance risk score. In some states inquiries can’t be counted while in other states they’re fair game. Nobody has ever argued that inquiries are not predictive of elevated risk. This was a political decision plain and simple. What’s next? Can’t consider foreclosures, bankruptcies, charge offs, or repossessions? If so, what’s the point of your lender buying a credit report?

And for those of you who would love to see this Brave New World sans credit reports and scores, best of luck trying to get any loan of any type. You’ll find yourself making 50% down payments and paying 75% interest to subsidize the risk. The grass isn’t always greener on the other side, my friends. Beware the restrictions on credit reporting.

John Ulzheimer – Credit scoring and credit reporting expert and author, John is the President of Consumer Education for Credit.com. Formerly with Equifax and Fair Isaac, John shares his unique insight of the inner workings of credit scoring models and the credit reporting industry on CreditBloggers.com.

  • Page 2 of 2
  • <
  • 1
  • 2
Seasons of temperate zones Wordpress Theme