Here’s a sobering statistic: 285,000 Facebook users in the United States are going to die this year. But that’s not because Facebook is deadly (at least not in most instances). Rather, it’s an indication of just how many of Facebook users there are -- over 100 million in the US alone.
What happens when a Facebook user dies? Well, if a relative mails in the proper documentation to Facebook, the page can be changed to “Memorial Status.” Other popular Web sites have different policies. When a PayPal, Gmail, Flicker, or online bank account user dies, their accounts usually end up in limbo, until a legally-recognized representative can convince the online companies (who often have little in the way of customer service) to reveal the password of the deceased person’s account. It can be a difficult, time-consuming ordeal for a relative to gain access to a deceased person’s accounts.
I started thinking about my own digital assets after I experienced a water-damage mishap with a bunch of important paper documents I’d been storing in a plastic bin (see my story here). I have a lot of online accounts that are important to my family -- banking, investment, credit cards, photos, mortgage, etc. -- but I am the only person who knows the account numbers and passwords. If something happens to me, my wife will have a real financial mess to deal with.
I ended up taking the time to write down the usernames and passwords for every online account I have and putting this piece of paper in a safe deposit box. I feel pretty good about this solution. A week or two after I did this, I learned about an online service called Entrustet that improves on my solution. The basic service is free and allows users to list all their blog, photo, e-mail, PayPal, Web domain, banking, and other accounts, and assign them to different heirs. An Entrustet user designates one executor who is responsible for mailing the user’s death certificate to Entrustet, after which the usernames and passwords will get forwarded to the rightful heirs.
Entrustet, which is still in the public beta phase, was started in November 2008 by two University of Wisconsin undergrads named Jesse Davis (age 23) and Nathan Lustig (24). Davis told me he got the idea for Entrustet while reading The World is Flat, by Thomas Friedman. In the book, Friedman writes about a US Marine named Justin Ellsworth who died in Iraq. His parents asked Yahoo! for access to their son’s e-mail account so they could keep his correspondence as a way to remember him, but Yahoo! said it was against policy to give out passwords of users -- even deceased ones -- to anyone other than the account holder.
Ellsworth’s parents hired a lawyer and eventually got a court order to force Yahoo! to turn over the password. Davis said he stopped reading the book at that point and has pretty much devoted his life to creating Entrustet with his friend and business partner, Nathan Lustig, ever since.
Since Davis and Lustig are neither programmers nor lawyers, they partnered with a software firm to develop the site and a law firm to make sure everything follows estate laws.
I asked the founders about security because I’m concerned about sharing my banking passwords with a third party. Davis and Lustig said they brought in an independent security company to ensure that the records would be safe. They claim that the level of encryption Entrustet uses is more secure than the kind used by online banks. A deceased user’s encryption key is released only after the user’s executor sends in the death certificate and Entrustet follows up by contacting the records office to verify the validity of the certificate.
I asked Davis and Lustig what would happen if Entrustet went out of business. They said that it costs very little to run the business, and that they have set aside cash for the express purpose of running the servers for two to three years so that users have time to migrate to another service.
Entrustet’s basic offering “Account Guardian” is free and covers everything described above. For an additional fee, Entrustet has premium features that will be available in the coming months, such as an “Account Incinerator” that will, on confirmation of the subscriber’s death, wipe out accounts the user wouldn’t want anyone to know about. Another premium service, “Digital Heirlooms,” is the “online equivalent of an old trunk” that you can fill with photos, videos, and other digital files to share with designated heirs.
Unless my situation changes, I'm not sure Entrustet is something I really need. My wife is the sole executor and heir of all my possessions (both physical and digital), and I don’t care if she finds out my passwords while I’m still alive, so I don’t really need everything Entrustet has to offer. But for anyone whose situation involves multiple heirs, or who wishes to keep their usernames and passwords a secret until after death, Entrustet could be a great solution.
Mark Frauenfelder – Editor-in-chief of MAKE magazine and the founder of the popular Boing Boing weblog, Mark was an editor at Wired from 1993-1998 and is the founding editor of Wired Online.